Frequently Asked Questions

1. What is an ice dam?

An ice dam is a ridge of ice that forms along the edge of your roof, preventing melting snow from draining properly. The trapped water can back up under shingles and leak into your home, causing interior damage, mold growth, and expensive repairs.

2. How do you remove ice dams?

We use professional, low-pressure steam machines to safely melt ice dams without damaging shingles, gutters, or roofing materials. Steam is the industry-preferred method because it is both effective and gentle on your roof.

3. Why is steam the best way to remove ice dams?

Steam melts ice at a precise temperature and pressure, keeping your shingles intact. High-pressure methods like hot water pressure washers can damage roofs and void warranties. Steam removal protects the integrity of your roofing system while quickly clearing the ice.

4. Are you insured?

Yes—we are insured for ice dam removal. If you receive a significantly lower quote, ASK FOR PROOF OF INSURANCE. Many general liability policies exclude roof work or limit coverage above a certain height (often around 20-30 feet). If a contractor is working outside the scope of their policy (or without insurance), you could be exposed to serious liability if an accident occurs on your property. Always make sure the company you hire is properly insured for the exact work being performed -- it protects both you and them.

5. How much does ice dam removal cost?

Our pricing is hourly, based on the number of technicians and steam machines required.

6. How fast can you come out?

During peak Minnesota winter, we provide same-day and next-day service for most areas. Ice dams are time-sensitive, and we prioritize emergency situations where interior leaks are occurring.

7. Do you remove ice dams in the Twin Cities?

Yes. We serve Minneapolis, St. Paul, and all surrounding suburbs—including Plymouth, Maple Grove, Eden Prairie, Wayzata, Minnetonka, Edina, and more.

8. Can ice dams cause roof leaks?

Yes. Ice dams trap water on your roof, and that water can seep under shingles and into your attic or walls. Early signs include ceiling stains, dripping, peeling paint, and attic moisture. Immediate removal prevents further damage.

9. What causes ice dams?

Ice dams form when warm air inside your home melts snow on the roof. The melted water runs down to the cold roof edge and refreezes. Common causes include poor insulation, inadequate attic ventilation, and large amounts of snow.

10. How can I prevent ice dams in the future?

Long-term prevention often includes:

  • Increasing attic insulation

  • Improving ventilation

  • Air sealing leaks

  • Removing heavy snow after major storms

We can advise you on prevention options during your service.

11. Will ice dam removal damage my roof?

Not with steam. Our steam removal process is safe for all roofing types and avoids damaging granules, shingles, gutters, and fascia. We never use chisels or high-pressure tools.

12. Do you offer roof snow removal?

Yes. Clearing excess snow reduces the likelihood of ice dams forming. Many homeowners pair snow removal with a preventative strategy during heavy snowfall.

13. How long does the ice dam removal process take?

Most homes take 1–3 hours, depending on:

  • Roof height

  • Roof access

  • Amount of ice

  • Weather conditions

  • Safety considerations

14. Why choose Nordic Ice Dam Removal?

  • Minnesota-owned and operated

  • Insured

  • Professional steam-only equipment

  • Fast response times

  • Trusted, experienced technicians

  • Honest, transparent pricing (no extra fees)

We proudly provide professional steam-only ice dam removal throughout the Twin Cities metro and surrounding suburbs, including:

Minneapolis – Saint Paul Metro

Minneapolis, Saint Paul

West Metro

Plymouth, Maple Grove, Minnetonka, Wayzata, Medina, Orono, Long Lake, Crystal, Robbinsdale, Golden Valley, St. Louis Park, Hopkins, Edina, Richfield, Brooklyn Center, Brooklyn Park, New Hope, Corcoran, Dayton, Rogers

Southwest Metro

Eden Prairie, Chanhassen, Chaska, Shakopee, Savage, Prior Lake, Bloomington, Burnsville, Jordan, Carver, Victoria, Spring Park, Mound, Shorewood, Excelsior

South Metro

Lakeville, Apple Valley, Eagan, Rosemount, Farmington, Inver Grove Heights, Mendota Heights, Hastings

Southeast Metro

Woodbury, Cottage Grove, Maplewood, Oakdale, Newport, St. Paul Park, Afton, Lake Elmo, Stillwater, Bayport

East Metro

White Bear Lake, North St. Paul, Vadnais Heights, Little Canada, Mahtomedi, Dellwood, Grant

Northeast Metro

Lino Lakes, Hugo, Centerville, Circle Pines, Shoreview, Arden Hills, Mounds View, New Brighton, Columbia Heights, Fridley, Hilltop, Spring Lake Park

Northwest Metro

Anoka, Ramsey, Andover, Coon Rapids, Champlin, Elk River, Big Lake, Otsego, Albertville, St. Michael, Maple Lake

Additional Cities Within ~1 Hour of Minneapolis/St. Paul

Monticello, Buffalo, Montrose, Waconia, Watertown, Delano, Rockford, Hanover, Independence, Greenfield, Zimmerman, East Bethel, Ham Lake

If you don’t see your city listed, we likely still service your area. Contact us for fast ice dam removal anywhere in the greater Twin Cities metro.

We live through Minnesota winters too—and we understand how urgent ice dam problems can be.